February 19, 2016
The City of Toronto has launched MyWaterToronto, an online tool that enables customers to view their water use information from their computer or mobile device. Customers can access the tool at
http://www.toronto.ca/mywatertoronto.
“This is an important tool for the City and a big step forward in providing better customer service for our residents,” said Councillor Jaye Robinson (Ward 25 Don Valley West), Chair of the Public Works and Infrastructure Committee. “MyWaterToronto will help customers better understand their water use, identify potential leaks and look at ways to save water and money.”
To log on, customers can visit
http://toronto.ca/mywatertoronto and enter their utility account information. Customers can then view their total and average water use by day, week, month or year in graph or chart format. The tool also provides the opportunity to enter additional details such as temperature and precipitation to help customers better understand why they may have used more or less water during a particular time period.
MyWaterToronto is linked to the City’s Utility Account Lookup, another online tool that customers can use to view their utility account information and details of their billings.
“MyWaterToronto is the culmination of a six-year capital program to install automated water meters in every home and business in Toronto,” said Lou Di Gironimo, General Manager, Toronto Water. “By installing these meters, we are now receiving data electronically that can be used to better service our customers.”
Automated water meters send water consumption data directly to the City several times a day.
MyWaterToronto has been loaded with more than one billion water meter readings, which enables customers to view their water use data from January 1, 2015, up to the day before they log on.
Toronto is Canada's largest city, the fourth largest in North America, and home to a diverse population of about 2.8 million people. It is a global centre for business, finance, arts and culture and is consistently ranked one of the world's most livable cities. For information on non-emergency City services and programs, Toronto residents, businesses and visitors can visit
http://www.toronto.ca, call 311, 24 hours a day, 7 days a week, or follow us @TorontoComms.
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